If the file size is too large or the recording is too long, you may have an issue emailing your profile video to us.
Firstly, please confirm your video is less than 30-seconds long. If it is, it's likely that the file size is too big and you'll need to send the video via Google Drive or WeTransfer. Here's how:
For Google Drive
Simply save the video to your Google Drive. Once it's saved, open the file in your drive and click the share icon - it looks like a person with a 'plus' sign next to it. When you're prompted, share with email@example.com.
Visit wetransfer.com and click 'I agree' to start using the free version. Then simply enter firstname.lastname@example.org and your own email address too. We also recommend adding a short message explaining who you are (your full name) and what is attached (your profile video). Hit the 'Transfer' button to send!