Having a clear strike system makes it easier to understand the expectations employers and the Catapult team have for our candidates, while also giving you some flexibility in case something comes up.
When do we issue strikes?
(cancelling more than 24 hours before it starts)
If you have been accepted/claimed a shift and cancel with more than a day to go before the start time, you’ll receive 1 strike.
Please note: Withdrawing from a shift before your application has been accepted is OK with us. If you give Catapult at least 7 days notice, you will not receive any strikes.
(cancelling a shift less than 24 hours before it starts)
Cancelling a shift within a day of the scheduled start time will result in 2 strikes.
Please note: if an employer cancels your shift with less than 24 hours to go you will still be paid for 4 hours and, of course, will not receive any strikes.
No show to a shift
We take not turning up to a shift very seriously. If you don’t show up to a shift you will receive 3 strikes (immediate deactivation of your account).
Other reasons for receiving strikes:
Arriving late for a shift will result in 1 strike.
Bad feedback from employers
When an employer reports unprofessional behaviour we make sure to hear both sides, which is why we always investigate negative feedback from both employers and candidates. However, if it’s established that the feedback is accurate, you will receive 1 strike.
The uniform requirements for a shift are always clearly outlined in the job description. Having the wrong uniform at a shift will result in 1 strike.
Some shifts will have extra requirements that are outlined in the job description (eg. it is compulsory for staff to hand in a job card at the end of a stadium shift). Failing to meet these extra requirements will result in 1 strike.